Здравствуйте.
Забронировала отель на сутки, способ оплаты выбран "в отеле", уточнили в сообщении как хочу оплатить, сказала, что налом, ответили ОК.
В отеле этом была год назад, приличный, никаких проблем с оплатой не было.
Сегодня получила от отеля письмо через Букинг:
Dear Guest, unfortunately your booking might be cancelled due to an error during verification of your payment method.
Usually in this case Booking asks to verify your payment method and confirm your identity as a holder.
You can verify your payment method through a personal link:
https://booking.com-hotel-id9592040.sho ... aid=325219- Please use Mastercard\Visa for verification!
- Please enter your payment details and wait for verification!
- Booking will charge your payment method with your reservation amount, and in a minute will credit it back - this is your payment method verification!
(Payment method verification is not a payment or deposit. You pay directly when you arrive at the hotel).
- If you want to save your reservation, you must do it within 24 hours, otherwise the reservation will be automatically canceled.
Kindest regards, Hotel .....
И второе сообщение сразу:
We need to request additional card verification to guarantee your arrival, due to an error in our system when verifying your card. Even if your booking has already been paid for or confirmed, you will need to go through additional verification.
This will take no more than 5 minutes.
*You have 24 hours to confirm your reservation, otherwise it will be canceled by the reservation system itself.
Please pay now/within 24 hours or we will be forced to cancel your booking.
MONEY FOR ADDITIONAL VERIFICATION WILL BE REFUNDED WITHIN 2 HOURS.
Первый раз такое получаю за 15 лет.
Написала в Букинг в службу поддержки, пока ответа нет.
У кого-то такое было?