Dear Mrs. Artemeva,
Thank you for contacting Vueling. In response to your e-mail, we would like to apologize for the inconvenience this unpleasant incident may have caused you.
WE regret to inform you that we cannot offer you a rebooking. Nevertheless, we have proceeded to return the flight cost right to the credit card the reservation was made with.
The refund will state in your account extract within 10 days.
Once again, we apologize for all the inconveniences and remain at your disposition for any further information.
Насколько эти действия правомерны? Я читала, что они должны предоставить мне выбор - получить деньги или другие билеты.