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ПавелК. писал(а) 04 фев 2016, 12:40:Интересно, что им мешает просто оставить деньги себе
Dear Sir,
we are very sorry this error with the repayment happened. It was a human mistake and it would have come out in the end of the refunding period and then would have been paid to you.
I hope you understand our explanation about the difference in the original price and the price you paid to the travel agency.
With very best regards.
CWT Refund Team
ПавелК. писал(а) 04 фев 2016, 12:40:Хорошо хоть теперь телефон есть - надо бы позвонить
Но мы как раз подали заявку на чарджбэк
Tzunami писал(а) 05 фев 2016, 17:53:Но мы как раз подали заявку на чарджбэк
Я подавала на чарджбэк в Сбербанк еще в начале декабря прошлого года!!!
...
Отправила бы форму эстонцам раньше, но там в условиях была приписка, что я не подавала ранее на чарджбэк.
Так вы отослали эстонцам подтверждение того, что ранее не подавали на чарджбэк, но при этом на чарджбэк подавали?
Tzunami писал(а) 05 фев 2016, 17:53: пришла сумма , которая была списана в сентябре, по сентябрьскому курсу. Сбербанк ли "заныкал" курсовую разницу, или эстонцы, разбираться уже не буду.
А что если и сбербанк теперь чарджбэк проведет?
"HI,
Thank you for the payment statement.
We are still waiting for other information and confirmation asked from you in our letter January 19th.
For ticket refund, the passenger or person who has bought the ticket for the passenger must confirm in writing to the travel agency handling the refund request the following:
a. if the ticket has been bought with a credit card, (s)he has to confirm that (s)he has not ordered the card issuing bank to stop the order, cancel or return the payment due to services purchased not delivered; nor has (s)he any intent to issue such an order;
b. the person has not received any insurance indemnity for the ticket price of the cancelled flight and the person has no right to file for such indemnity from the insurer in the future. The person may, however, file a claim with the insurer for other unforeseen costs that incurred in relation with the cancelled flight;
c. the person agrees to receive the refund to the bank account, which was used to purchase the ticket. If that bank account cannot be submitted (i.e. credit card transactions) the applicant must enter the bank account number, where the refund should be transferred. Travel agency shall use the provided details to ensure whether it is sufficiently proved that the person has paid for the ticket.
Please NOTE!
The refund payment is made in euros. Please specify the bank and bank account (incl. owner) in accordance with the international standards, incl. full name of the account owner and IBAN, SWIFT, BIC code. Money cannot be refunded to credit card accounts or in Russia to the accounts for Rubles ONLY!
Thank you in advance"
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